Shipping policy

GENERAL SHIPPING INFORMATION

Please allow 2-5 business days for order processing and verification. We are not responsible for any lost, stolen, or damaged shipments. Please refer to the Return Policy for details. We cannot and will not change or intercept a package to alter the delivery. We will only ship to address provided at checkout. To ensure a safe and secure delivery of your order, we do not ship to P.O. boxes.

Orders are processed Monday- Friday. Orders that are placed on weekends and Holidays are processed the next business day.
Please refer to the online shop checkout page or this page for the shipping rates.

Please note that you may incur customs duties and taxes on the items you purchase, and these fees are not charged or calculated by Twenty-Four Thrones. Customers are responsible for all import taxes, customs, tariffs, excises and other governmental fees/taxes associated with their merchandise. Such customs fees/taxes, if applicable, are generally paid directly to your national government or postal service at the time of delivery. Twenty-Four Thrones is not involved in foreign customs policies and has no ability to predict possible customs fees for merchandise sent outside of Hong Kong. In case of returned shipments, the customer is responsible for any and all additional shipping fees and return fees assessed. Please call your local Customs & Duties Offices for more information regarding excise duties.

*below displayed in business days

	US	UK	Europe	EFTA States	Canada
Fulfillment	2-5	2-5	2-5	2-5	2-5
Shipping	3-6	2-4	2-20	6-10	4-7
	Australia New Zealand	Japan	Brazil	Hong Kong	International
Fulfillment	2-5	2-5	2-5	3-6	3-6
Shipping	4-7	3-5	3-5	7-20	7-20

 

We currently DO NOT ship to the following countries/regions:
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Russia
- Belarus
- Ecuador
- Cuba
- Iran
- Syria
- North Korea

  

Please send us an email at shop@twentyfourthrones.com for any concerns or questions.